Promotional Offers and Coupons.

At times Bootjack.com will not be able to offer coupons and promotions across all brands. In instances like this, we will list the brands that are excluded from these promotions below. If you have any questions about offers or promotions, feel free to contact us here.

Coupon offers exclude: Ariat Brands, and Sale items unless stated otherwise.

Coupon Codes are Valid Online only and cannot be combined with In-store offers.

Coupon Codes cannot be combined with other offers and exclude sale items.

States outside Texas are Tax Exempt.

*Restrictions for “Take 15% OFF on your next purchase coupon”.

Coupon offer excludes clearance items. Coupon applies to 1 regular priced item only. Cannot be combined with other offers.

Purchasing Discounted or On-Sale Items

The boot Jack will gladly refund discounted or on sale items within 30 days of initial purchase. Shipping charges for returned items will apply as stated below. Exchanges on discounted and on sale items are limited to product availability. If you wish to exchange a product for a different size, we cannot ensure that we will have your size available for exchange. In this case, a refund will be issued. By agreeing to our Online Policies at checkout, you are acknowledging that you have read and agreed to this policy.

Shipping

* Bootjack.com offers free shipping on all orders over $75 Dollars to any state within the United States with the exception of Alaska, and Hawaii.

Orders shipped to Mexico and Canada are subject to Duties and Taxes issued by shipping carrier or broker. If customer is to decline duties and taxes, a refund will not be issued for product purchase. For questions regarding international shipping, please call (844)674-5399.

Bootjack.com only ships orders Monday Through Friday. Any order placed on Saturday or Sunday will be shipped on the following Monday or Tuesday depending on product handling time. Next day air and 2nd day air orders will not be processed outside of business days. If a second day air or next day air order is placed on Saturday or Sunday, the order will ship our the following business day with that service.

All orders made in Texas usually arrive in 1 to 3 businesss days, however this is not guaranteed. To check if your Texas order will arrive in 1-3 business day please Contact Us.

How long will my shipment take?

To better assist in estimating your shipping time through UPS we’ve created an estimated time of arrive table. This is an estimated time of arrival and varies with each state.

Service : Shipping Time

Next day : Business Day after Shipping

2nd day Air : 2 Business Days after Shipping

Ground : 3-8 Business days

SurePost 1 lb or Greater (UPS): 3-9 Business Days (adds extra day to shipment from ground)

To better calculate shipping with UPS time click the link below and provide your information.

Calculate Shipping Time

Our Address:

Boot jack.com- Web Department

504 S Main St. McAllen, Tx. 78501

Can I Return My Purchase?

Bootjack.com will gladly accept your returns for exchange or credit within 30 days of purchase. Merchandise must be in as-new condition (tags, packaging intact, unwashed, unworn).

Boots may be exchanged or returned only if the soles are unscratched and the boots are in as-new condition. When trying on boots, be sure to walk only in carpeted areas until you are sure that your boots fit correctly.

Unfortunately, we are not able to reimburse you for any shipping costs you incur purchasing an item at Bootjack.com.

Returning to Bootjack.com

You must complete our Merchandise Return Form before returning any merchandise to Bootjack.com.

Download the return form here.

How To Ship Your Return or Exchange

Bootjack.com strongly recommends that all return shipments be made by UPS, so that you can take advantage of their shipment tracking system. We cannot assist you with lost return shipments unless a tracking number has been assigned to the shipment.

You must include the Merchandise Return Form with your return. Be sure to include a copy of your packing slip, email order confirmation, or a printed copy of your order inside the package.

To print out your return label via UPS click here. A $6.99 return charge will be deducted from your refund once your return is accepted.

If return label link above is unavailable, please call us at (844)674-5399 and we will gladly process your return.

If you are exchanging an item and a credit is required, your card will be credited for that purchase. A new order will then be placed for your new item. You will see a new authorization for this new order.

If you are to receive credit on your credit card, allow one to two billing cycles for the credit to appear on your statement. If your returned item was purchased with a Gift Card, we will issue another Gift Card for the amount of the credit due on completion of the return. If there is an additional amount owed, your credit card will be charged for any replacement merchandise when shipped.

Returning to a store

If there is a Boot Jack retail store near you, you may return your online purchase to the store for exchange or refund. You must take a printed copy of your order to the store along with your merchandise. You can print a copy of your order by viewing the order status page on your account. To locate a store near you use our store locator.

Problems, Questions, Suggestions?

If you have any questions regarding your order, please email Customer Service. You may also contact us by telephone: (844) 674-5399.

Hours of operation for our Customer Service Department are Mon-Fri 9:00am-6:00pm Central Standard Time.

Customer service is closed on the following holidays: Easter, Thanksgiving Day, Christmas Day, and New Year’s Day.

Thank you for shopping at Bootjack.com

CUSTOMER SERVICE